- Home
Frequently Asked Questions
Frequently Asked Questions
A Fresh & Spotless Home, Every Time.
At Peak Pro Cleaners, we know choosing the right cleaning service comes with a few questions. To make things easier, we’ve put together answers to some of the most common things our clients ask. From scheduling and pricing to the services we offer, you’ll find the details here to help you feel confident and informed.
If you don’t see your question answered below, feel free to reach out we’re always happy to help!
Do you ever use non-eco friendly products?
We have a variety of eco-friendly products safe for you, your children, your pets, and your home. Our Pro Cleaners are trained on which products to use for porous vs nonporous surfaces to prevent damage and prolong the life of your home. We also use tools, such as heavy-duty steam cleaners, that can tackle the toughest crud and grime. Steam cleaners are only provided for the Summit Clean and Trailhead Transition packages.
In an instance where the eco-friendly option fails to provide the desired result, we do have chemical-based products to fall back on.
Should I put away my valuables?
Trust is important to have a successful working relationship. We only hire people who fit and adhere to our Peak Code of Ethics. All cleaners are background checked and undergo training with supervision.
With that being said, we ask that you put away all of your valuables in a safe and secure space to avoid any potential claims of theft. Valuables can be anything from sentimental items, money (cash, coins, cards, checks, etc), jewelry, decor (art, pictures, sculptures, etc), firearms, etc. If you would rather our cleaner not touch a surface due to an item that can’t be moved, please let us know. Additionally, our cleaners will not clean the immediate area of a surface that has money (cash, coins, cards, checks, etc) or any other item perceived as valuable.
Do I need to prep my home for the service?
Yes and No. Our Pro Cleaners are there to clean your home, so please do not feel like you need to pre-clean before a service. With that being said, we ask that you ensure your floors and other surfaces are free of clutter. Our cleaners do not perform organization tasks or de-clutter to clean a surface.
In order to provide excellent service and keep an efficient flow, we will not be able to completely clean a surface that is more than 50% covered. Instead, we will do our best to clean around each item.
What is the cancellation policy?
We understand emergencies happen or maybe you just don’t need the service anymore. Clients who book a one-time appointment will incur a $50 cancellation fee if canceled with less than 24 hours notice. For a reschedule, there will be a one-time waiver if rescheduled with less than 24 hours notice.
What do I do with my pets?
We love pets and are happy to have them around! However, sometimes your pets do not like us. For any pets who have shown aggressive behavior toward people coming into their home, we ask that they be kept secured and away from our Pro Cleaners. Safety for all is our top priority.
Can I customize my cleaning service?
Within reason, we can certainly accommodate some customization. Please be aware that there may be additional charges depending on the request. Should the request fall outside the scope of work, cause a delay to the schedule, or present a potential hazard to our crew, it will be declined. For full details, see our Terms of Service.
What type of cleaning services do you offer?
We offer a range of cleaning services both in the Residential and Commercial fields to meet most individual’s needs.
Residential includes a variety of packages from the Peak Refresh, our most affordable service, to Move-In/Out cleans, which are the most comprehensive and labor intensive.
Commercial includes Short-Term Rental turnovers, basic office cleaning, and post-construction cleaning.
How far in advance do I need to book?
Generally, we need at least 48 hours notice to fit you into the schedule. If you can’t provide 48 hours, please give us a call! If the schedule permits, we will fit you in! Clients with non-recurring services get a one-time waiver of the $50 Emergency Service fee.
How do I know if you service my area?
By entering your zip code into our Booking Form, you will know if we service your area. Our service of the Greater Denver Area includes as far North as Lafayette and Sedalia to the South. Our West boundary goes to Genesee and no further East than E-470. Sometimes, your zip code might fall just outside a border. If you are uncertain, please give us a call!
We optimize our schedule by keeping our Pro Cleaners in the same part of town to reduce the risk of traffic and other factors that can cause delays to a scheduled appointment.
How an I charged?
You will need to provide a card to book your service. To ensure there will not be any payment issues, we put a hold on the card 3 days before the service and automatically charge the card on file for the full amount 12 hours after completion.
If your card can not be authorized prior to the appointment, we will contact you. Your appointment may be canceled if we do not get a verified payment method. In any case where your card is declined after services, you will have 15 days to render payment. See Terms of Service for more details.
We do not accept cash, checks, or partial payments for services.
Do you charge hourly or per job?
Do you offer discounts for recurring services?
Yes! We offer discounted rates for weekly, bi-weekly, or monthly cleanings. Please see the Booking Form or reach out to our office for more details.
Explore More Services
Get in Touch
- Testimonials
Trusted by Thousands, Loved by Many client's
We believe a clean space makes all the difference. Hear directly from the people who have welcomed us into their homes and workplaces.
House Clean
Professional, reliable, and thorough. I’ve used other cleaning services before, but this one is on another level.
House Clean
I booked a deep clean before hosting guests, and wow people actually complimented how clean my house was. Five stars!
House Clean
Walking into my freshly cleaned home felt like a breath of fresh air. It smelled amazing and sparkled from top to bottom.
House Clean
They showed up on time, worked efficiently, and made my home shine. The attention to detail is unmatched.
Cleaning
My house has never looked this good! They were quick, friendly, and left every corner spotless. Highly recommend!